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Technology
- SST's leadership position
is a result of the state-of-the-art technology used to achieve
outstanding results for clients. At SST, we are continuously
enhancing our servicing platform. Continued investment in technology
is critical to maximizing client returns.
- Application Development
– approximately half of our technology staff is dedicated
to application development, reflecting our belief that our unique
servicing platform is a key differentiator. Our customized servicing
platform allows our staff to use one application, or "desktop,"
across all functions. This application is fully integrated with
our call center telephony ensuring effective and efficient customer
service and collection efforts. Our platform
and telephony systems are linked to a single data source, streamlining
information processing and eliminating errors due to conflicting
data feeds.
Our flexible system permits
servicing of varying contract types and different degrees of credit
quality, and allows for programming of unique procedures and client
preferences.
- Architecture – we
use industry leading technology components so that we can invest
as needed to take advantage of enhancements without rebuilding
from scratch. This allows us to readily extend our capabilities
to service additional asset types.
From our data base and development tools to third-party applications
for document imaging and telephony, our architecture choices are
designed to manage active portfolios of varying size and perform
back-up servicing duties on large portfolios.
- Voice Technologies –
our integrated telephony systems illustrate our commitment to
providing our staff with the best tools in the servicing industry.
We employ the appropriate call handling strategy for any given
asset quality and client preference - from predictive or preview
dialing for outbound calling to intelligent call routing and IVR
for inbound calling. Our goal is to identify every inbound call
and make the best routing decision for effective, appropriate
service.
- Disaster Recovery –
complete readiness for any type of disaster or outage is a priority,
and we have made significant investments in both our St. Joseph, Missouri
and Joplin, Missouri locations to ensure our preparedness. In
our Joplin office, we have built a fully redundant data center
and non-production recovery infrastructure. Thus, either site
can support the workload of the other in disaster recovery mode.
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