Credit
Card
In 2005, SST expanded its asset servicing
capability to third-party credit card servicing.
We support the following products
and services:
- Traditional MasterCard® and
Visa®
Turnkey servicing solutions for all traditional MasterCard®
and Visa® card products
- National debit cards
- Non-prime credit card
- On average, these cardholders call in 5 to 7 times more than
the average cardholder, tend to be at or near their credit limit,
and have just one credit card. At SST, we tailor our services
to meet these cardholders’ increased urgency and sensitivity.
- Turnkey servicing solutions to manage the unique operational
and servicing requirements of non-prime cardholders, including
insight/expertise in
– The application process
– Card collateralization — We can
track the receipt and non-receipt of the deposit amount
– Customer service — Tailor service
to meet the demands of
• Non-prime cardholders
• Cardholders with emerging or
recovering credit
– Multilingual Support - SST has Spanish
speaking servicers and collectors to support non-English speaking
cardholders
– Collections administration—
• Cardholder education
• Overlimit and delinquency scrutiny
• Skip tracing
– Risk management — Non-prime credit
card programs have a unique risk profile. Although the credit
limits are smaller than in the prime business, there is significant
exposure to:
• Overlimit balances
• Application and payment fraud
• Below-the-floor transactions
• Cardholder disputes
• Cardholder chargebacks
SST minimizes clients’
risk with our use of effective collection
approaches, behavioral/dialer strategies
and, most importantly,
risk management
experience.
Private label cards
• Turnkey servicing solutions to financial institutions, major
retailers and Internet companies offering private label
credit cards.
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